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Patient Help and Support

We are introducing some new features to help clinics support their patients with their informed consent process but also treatments, medications, appointments, storage renewals, payments, etc.


New Help and Support features:

  • Request a call back - sends a secure email to a specific group or person in the clinic or organisation
  • Clinic Information - additional information for patients
  • FAQs - Add your own Frequently Asked Questions 


If you would like to see the first version of the these tools please get in touch, and more importantly what other features would you like to improve patient support and at the same time help reduce the time resource needed in clinic to deliver it.


Request a Call Back


This asks the patient 3 questions:

  • What would like help with?
    • Pre-defined categories where the message will be sent to.
  • Is it urgent?
    • Yes - if it is really urgent the patient is prompted to phone the clinic.
    • No - patient enters specific details of the request
  • When is the best time to call you back?
    • Patient can select a day / time which corresponds to the opening hours of the clinic when they would prefer to be called back.


The message is them send securely to the nominated person or group at the clinic.



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