User Guides

How to edit a patient’s details
Click on ‘edit ’ at the bottom of the case view
Mon, 14 Jun, 2021 at 11:46 AM
Case number creation from Clinic Management Systems
Cases can be created directly from Clinic Management Systems (often referred Electronic Medical Records, or EMRs) by using our API. The case number is c...
Sat, 25 Mar, 2023 at 1:39 PM
What are the different Case Statuses?
Every Case has a Status, starting with "New" when it is created. Each Status is colour-coded. The Status of Cases change as follows: ...
Wed, 24 Aug, 2022 at 4:23 PM
Archive Codes
When cases are Archived a warning message is displayed. These messages vary depending at which stage the case was archived, and an 'Archive Code' is...
Wed, 11 Nov, 2020 at 11:52 AM
Update Adobe Approved Trust List
What is the Adobe Approved Trust List? The Adobe Approved Trust List is a program that allows millions of users around the world to create digital signa...
Thu, 8 Apr, 2021 at 11:26 AM
Automatic SMS reminders
Patients can be sent SMS reminders before their forthcoming appointed on days of your choosing. The content of the SMS reminders can be decided by clinic s...
Mon, 26 Jul, 2021 at 11:03 AM
Filter calendar by doctor
Enter the fertility consent homepage and scroll down until the calendar appears Click the highlighted button shown below and click the name of the doctor...
Tue, 28 Sep, 2021 at 12:49 PM
HFEA summary report
Find the relevant case and click the view details button Scroll down and click the 'HFEA forms' button Finally scroll to the b...
Wed, 29 Sep, 2021 at 11:49 AM
How do patients re-upload ID Documents?
From within the patient's consent portal - select My Details Scroll down to the ID document and nationality section to upload and complete the ...
Tue, 1 Aug, 2023 at 12:35 PM
Accessibility Statement
We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest...
Mon, 31 Jul, 2023 at 11:52 AM